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AI assistant for hotels, guest houses and holiday rentals
The HOHEIT Concierge answers guest questions from what your property has published, with a source for every answer and disclosed as AI. What it does not know, it passes to you, and once you have answered it knows.
The booking page is in German; write to us if you prefer English.
Live-Demo
The live demo is paused at the moment.
We show you the concierge with your own website in a short screen-share call.
Request a demoA look inside the portal
The portal is small on purpose: open questions, knowledge with sources, enquiries and handovers, the week’s figures. A property needs a few minutes a week for it, not a job.
Hello, I am the AI assistant of Haus Marlen. I answer questions about the house, arrival and your stay from what the house has published.
May we bring our dog?
Yes, dogs are welcome in the South and Garden rooms, €12 per night. On a lead in the breakfast room, please.
Source: house rulesIs there a shuttle from the station?
I am not sure about that. I will pass the question to the team and get back to you once there is an answer.
Is there a shuttle from the station?
Yesterday 23:12 · guest from Utrecht · asked in Dutch
Answer
Yes, on request until 8 pm, €15 per ride. Please tell us your train time.
From now on it knows, in every language.
42
conversations
38
answered without you
3
enquiries for you
1
open question
A group of 12 asks for three nights in July. The concierge took the dates and the email address and promised nothing.
Today 09:14 · reply to the guest by email
ReplyFigures, wins, problems and three tips, calculated from the conversations, not from a model. Plus notes on what your website is missing because guests ask about it.
Example with an invented house and invented figures.
How it learns
No model training, no black box: the concierge learns only what you approve, and every answer can be traced back to its source.
A guest asks
At 11 pm, in Dutch: “May we bring the dog?” The concierge looks in what your property has published and answers with a source.
It does not know, and says so
Instead of guessing, it answers honestly, offers to pass the question to your team and records it as open.
You answer once
The question waits in the portal with a suggested answer. One click on “Correct” or one sentence from you is enough.
From then on it knows
The answer joins the knowledge base at once, with you as the source, and applies in every language your guests write.
01
Today
You add a payment method and pay nothing. The portal opens and the concierge reads your website.
02
In ten minutes
It suggests answers with sources. You confirm what is right and add what is missing.
03
The same day
One line of code on your website. Visible only to you at first, then you switch it live yourself.
04
After 7 days
The monthly fee begins. Until then you can cancel with one click and pay nothing.
Where it answers
A window at the bottom right, one line of code, works on WordPress, Wix, Jimdo and any site builder. No cookie, and the guest stays anonymous until they send an enquiry themselves.
The same assistant and the same knowledge, on your property’s number. It only replies when a guest writes, and introduces itself as an AI there too.
Free units and the price for the travel dates, live from Smoobu or Lodgify, stated as the current position and never as a promise. With a link to book.
What it never does
Make up prices or free rooms. It only states what is backed and never promises that something is free.
Take payment details. No card numbers in the chat; payment runs through your booking flow.
Pretend to be a person. It introduces itself as an AI and keeps the notice in the window.
Decide on complaints, groups of more than eight, health or legal matters. It hands those over to you.
Pricing
All prices net of VAT. The system does the set-up, so it costs nothing. The first 7 days are free, then cancel monthly. Book Pro now and pay €249 instead of €349 a month in the first year.
HOHEIT Concierge
Holiday rentals and guest houses with 4 to 15 units
149 €a month
net
HOHEIT Concierge
Guest houses and hotels with 15 to 60 units
249 €a month
in the first year, then 349 €, netLaunch offer until 31 March 2027
HOHEIT Concierge
Hotels with special requirements
from €5,000
as a project, priced after the first call
Personal help by video, for instance with the knowledge base or your booking system: €120 per hour. Pro includes one hour; the set-up itself is done by the system.
Full details under Pricing. Legal framework: Using AI lawfully. The booking page is in German.
Website and concierge
On another website the concierge can only read what is there and query your booking system. When it knows rooms, prices and booking flow from the same system, it prepares the booking.
| Feature | Your existing website | With a HOHEIT website |
|---|---|---|
| Answer guest questions, with a source | ||
| Take enquiries and pass them to you | ||
| Availability | from your iCal calendar or booking system | live from the booking flow |
| Quote a price | as on your website or in the booking system | current for the travel dates |
| Prepare a booking with the guest’s details | – | |
| Offer extras before arrival | – |
Start €149 a month, Pro €349 a month, both net. No set-up fee, the first 7 days are free, then cancel monthly. Book Pro until 31 March 2027 and pay €249 a month in the first year.
We read up to 12 publicly accessible pages, respect your robots.txt and change nothing. The page text goes to Claude from Anthropic, which builds the knowledge base. We store neither knowledge base nor conversation: both stay in your browser and are gone when you close the window.
Every fact in the knowledge base carries the page it came from and the sentence that backs it. If that sentence is not on the page word for word, the fact is marked for confirmation and the concierge says so to the guest. What is not in the knowledge base, it does not answer.
No. The concierge runs with one line of code on any existing website, whether WordPress, Wix, Jimdo or the builder of your tourism board. On a HOHEIT website it can also quote prices for the dates and prepare the booking.
The concierge meets the transparency duty of Art. 50: it introduces itself as an AI, the notice stays visible in the window, and every property gets its own transparency page. We sign a data processing agreement under Art. 28 GDPR with every customer.
More under Questions and answers. The demo’s question catalogue covers 40 typical guest questions.
Next step
Test the concierge above with your website. To start, you read in your website, confirm the answers and add one line of code; the first 7 days cost nothing. The booking page is in German. If you would rather talk first, book a call.
