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The HOHEIT Concierge goes onto the website you already have with one line of code. It answers guest questions from what you approve, with a source for every answer and disclosed as AI. What it does not know, it passes on to you. Nothing has to be rebuilt.
What it answers from
The concierge answers from your property’s knowledge base, and every answer points to the entry it came from. If something is not in it, it says so, logs the question for you and offers to pass it on to your team. It does not estimate, and it uses no knowledge about other properties or the area that is not in the knowledge base.
Your website
The system reads up to 20 publicly accessible pages of your website, respects your robots.txt and changes nothing. The result is a set of drafts, each with the page and the sentence that backs it. They only become knowledge once you confirm them.
Your own entries
Anything that is not on the website you add in the portal, with a “valid from” and “valid until” date if you like, for a seasonal offer for example. Expired entries are no longer used.
Open questions
Whatever it could not answer is collected in the portal with a suggested answer. You answer once; the answer joins the knowledge base at once and works in every language.
Your corrections
Every conversation is in the portal. Correct an answer and the correction becomes an entry in the knowledge base.
Examples from the 40 typical guest questions the knowledge check in the portal uses to show what is still missing:
Channels
A window on every page of your website. It runs in a sealed-off area, sets no cookie and leaves the rest of your page untouched. Colour, name, form of address, quick replies and your own forms are set in the portal. It answers in the language the guest writes in.
The same knowledge base on your property’s WhatsApp Business number, connected through Meta’s platform. It only answers messages from guests, never writes first and starts every conversation with the fixed AI greeting.
Enquiries and handovers reach your property by email straight away, to up to five further recipients if you like, with the guest’s address as reply-to when they gave it. Plus a daily email with everything from the last 24 hours and the weekly report on Mondays.
Installation
The steps as the portal guides you through them. Start and Pro can usually be set up on the same day, because the system reads your website itself.
This is what the line looks like (your key is in the portal):
<script src="https://www.hoheit.at/concierge-widget.js" data-key="hc_…" defer></script>The window starts in German. With data-lang="en" or data-lang="hr" it starts in English or Croatian and follows when your page switches language; data-position="left" moves it to the left.
Guides in the portal for
Create your account
Through the online sign-up (in German) you choose Start or Pro and store a payment method; the first 7 days are free and there is no set-up fee. You then receive an email with a link to set your password, valid for 48 hours, and access to the portal. Prefer a conversation? Then we set up the account with you.
Have your website read
In the portal, under Knowledge, click “Read from website”. The system suggests answers with sources; you confirm what is right and add what is missing. The knowledge check shows which typical guest questions still have no answer.
Enter your website address and calendars
Under Settings, enter your website address with https://; the window runs only there. Add the iCal link of your calendar for each unit and, in Pro, the API key from Smoobu or Lodgify and your WhatsApp number if you want them.
Set appearance and behaviour
Name, colour, formal or informal address, quick replies, your own forms and extra topics it should hand over to you. The preview in the portal is the real widget.
Insert one line of code
Insert the code from the portal (Widget, Embed) once before the closing </body>, on every page. The portal has a guide per site builder and can email it to your webmaster.
Test with the preview link
In test mode guests see nothing. Open your website with ?hoheit_preview=1 at the end of the address and the window appears for you only. In the portal’s test area you ask your concierge questions as a guest would.
Sign the agreement and go live
You sign the data processing agreement in the portal; without it the concierge does not go live. Then you switch it on for guests yourself on the overview.
Availability
01
Start: your iCal calendar
One iCal link per unit, as exported by Airbnb, Booking.com, Smoobu, Lodgify or Beds24. From it, the concierge reads booked nights, not prices. One guest’s departure day may be the next guest’s arrival day.
02
Pro: Smoobu or Lodgify live
With your API key it asks the system for free units and the total price for the dates, and quotes it as the booking system’s current position, valid only once booked. The key is stored encrypted; only dates and number of guests go to the system.
03
If a calendar cannot be read
it says “unknown”, never “free”. It never promises that something is free or booked: it takes the enquiry with dates and points to your booking page.
Handover to reception
It hands over to your team, sums up in one sentence what it is about and gives the guest your property’s contact details. This applies to:
Whether it asks for the guest’s name and email is your setting: never, only when it is stuck (the default), or before the conversation. Every handover arrives by email at once and sits in the portal with the whole conversation.
Disclosed as AI
From 2 August 2026, Art. 50 of the EU AI Act requires that guests can tell they are talking to an AI. The concierge therefore introduces itself in a fixed greeting as the “AI assistant of ‹your property›”; that text does not depend on the model. It may carry a name of its own, but the system rejects names that sound like a person on your team. The AI notice stays visible in the window, and your property gets its own transparency page. This is not legal advice.
Data protection
Privacy policyData processing agreement (German)Terms (German)
What it does not do
Take bookings or accept payment details. It leads the guest to your booking page.
Work out prices itself or promise free rooms. It quotes prices from your knowledge base or, in Pro, as the booking system’s current position.
Answer anything that is not in your knowledge base. It does not guess.
Pretend to be a person, not even under a name of its own.
Answer your email inbox. Guest emails are not yet a channel of their own; it sends you enquiries and handovers by email.
Query booking systems other than Smoobu and Lodgify live. For all others the iCal export with free and booked remains.
Change your website. It reads it and sits in its own window.
Prepare the booking with the guest’s details on a third-party website. It can only do that on a HOHEIT website.
Comparison
On your existing website the concierge reads what is there and asks your calendar or booking system. On a HOHEIT website it knows rooms, prices and the booking flow from the same system.
| Feature | Concierge on your website | Complete HOHEIT website |
|---|---|---|
| Your website | stays as it is | a new website with its own booking flow |
| Installation | one line of code before </body> | nothing to do, it is part of the website |
| Answer guest questions, with source | yes | yes |
| Enquiries and handovers by email to you | yes | yes |
| Availability | iCal calendar, in Pro Smoobu or Lodgify live | live from the booking flow |
| Quote a price | as on your website or in the booking system | up to date for the dates |
| Prepare the booking with the guest’s details | no | yes |
| Offer extras before arrival | no | yes |
| Price | Start €149, Pro €349 a month, no set-up fee | Host package from €4,900 one-off, then from €149 a month, Concierge Start included; House package from €18,000 one-off, then from €900 a month |
| Until it runs | usually the same day | hosts 4 to 6 weeks, hotels 8 to 14 weeks |
Pricing
For existing websites the concierge prices are unchanged: Concierge Start €149 and Concierge Pro €349 a month, no set-up fee, the first 7 days free, then cancel monthly. Concierge House is a project from €5,000. Personal help by video costs €120 an hour; Pro includes one hour. All prices net of VAT. Book Pro until 31 March 2027 and pay €249 instead of €349 a month for the first 12 months.
HOHEIT Concierge
Holiday rentals and guest houses with 4 to 15 units
149 €a month
net
HOHEIT Concierge
Guest houses and hotels with 15 to 60 units
249 €a month
in the first year, then 349 €, netLaunch offer until 31 March 2027
HOHEIT Concierge
Hotels with special requirements
from €5,000
as a project, priced after the first call
Personal help by video, for instance with the knowledge base or your booking system: €120 per hour. Pro includes one hour; the set-up itself is done by the system. Prices are net: plus 20 % VAT in Austria, no Austrian VAT for businesses elsewhere in the EU with a VAT ID (reverse charge), no VAT outside the EU. Booking requires a company name and VAT ID.
No. You insert one line of code before the closing </body> once, on every page. After that you change appearance and behaviour in the portal without touching the code again. The concierge reads your website but changes nothing on it.
On any website where you can add code before </body> or in the footer. The portal has guides for WordPress, Wix, Jimdo, Squarespace and Webflow, and for your own HTML site. Squarespace needs a plan with code injection. You can email the guide to your agency straight from the portal.
Start and Pro can usually be set up on the same day, because the system reads your website itself and you only confirm. If you would rather have someone on screen with you, personal help by video costs €120 an hour; Pro includes one hour.
No. While your property is in test mode, the window only appears when you open your website with ?hoheit_preview=1 at the end of the address. You switch it live yourself on the portal overview once the data processing agreement is signed.
In Start from the iCal calendar per unit, as exported by Airbnb, Booking.com, Smoobu, Lodgify or Beds24. In Pro it asks Smoobu or Lodgify directly for free units and the price for the dates. If a calendar cannot be read it says “unknown”, never “free”.
No, on purpose. It names free units and prices as the current position, takes the enquiry with dates and contact details and leads to your booking page. It never accepts payment details.
The language the guest writes in. You keep the knowledge base in your own language. The window’s interface exists in German, English and Croatian; it starts in German, and in English or Croatian with data-lang.
It says so honestly, logs the question as open and offers to pass it on to your team. You answer the question once in the portal and from then on it knows. Complaints, groups of more than eight, health and legal matters always go to you.
The concierge meets the transparency duty of Art. 50: it introduces itself as an AI in a fixed greeting, the notice stays visible in the window, and your property gets its own transparency page. We sign a data processing agreement under Art. 28 GDPR with every customer. This is not legal advice.
The same as anywhere: Start €149 and Pro €349 a month, net, no set-up fee, the first 7 days free, then cancel monthly. Concierge House is a project from €5,000. The Host package includes Concierge Start.
Next step
The live demo reads your website and shows which of 40 typical guest questions it already answers. Then you ask as a guest would. If it fits, start with 7 days free; the sign-up page is in German.