The questions your team answers every day
When can we check in? Is there parking? Can the dog come? Is a double room free on the second weekend in March? Every house knows this list. An AI concierge takes over exactly this part and leaves your team the conversations where a person makes the difference.
You are writing with the property’s AI assistant. Our team takes over when needed.
Hello, may we bring our dog?
Yes, dogs are welcome in all ground-floor rooms. We charge €15 per night; a bowl and a blanket are ready for you.
Is a room like that still free from 12 to 15 March?
Yes, the Garden double room is free. 3 nights cost €432 including breakfast. You can book directly here: your-property.com/book
How the concierge works
Knowledge base from your data
House rules, arrival, amenities, surroundings. Collected once with you, edited by you later.
Live data from the PMS
Availability questions get real answers and a booking link to your website.
Website, WhatsApp and email
One knowledge base for every channel.
Hand-over to your team
Complaints, groups and anything without a verified answer go to the front desk with a summary.
Disclosed as AI
It introduces itself as an AI in every conversation, as Article 50 of the EU AI Act requires from 2 August 2026.
Log and report
You see every conversation and get the most frequent questions every month.
What it does not do
It does not invent answers, take payments, grant special conditions or give legal or medical advice. Restricting answers to your data greatly reduces the risk of wrong information; no AI can rule it out completely, which is why there is a test phase and a full log.
What the EU AI Act asks of you
From 2 August 2026, Article 50 of the AI Act requires that people are told they are dealing with an AI system, unless it is obvious from the context. For a chat window on a hotel website it is not obvious, so the concierge says it in its first message and keeps a permanent note in the window.
The obligation is yours as the operator, not ours as the builder. We implement the disclosure, keep a transparency page on your site that explains where AI is used, and log every conversation so you can show what was answered. Where the rules need interpretation for your case, ask your legal advisor. We point to the text; we do not replace the advice.
Plans and prices
Concierge Start
€149 a month, no set-up fee, 7 days free, on any existing website, cancellable monthly.
Concierge Pro
€349 a month, €249 in the first year when booked by 31 March 2027, with WhatsApp and live availability from Smoobu or Lodgify.
Concierge House
as a project from €5,000, with a knowledge workshop, integrations and a test phase with your team.
In the Host package
Concierge Start is included at no extra cost.
All prices are net of VAT. You can test the HOHEIT Concierge with your own website before you decide: enter the address, and it answers the way it would answer your guests, with a source for every answer.
How it is set up and tested
Collect the knowledge
One workshop plus your existing material: house rules, arrival, rooms, amenities, surroundings, the answers your team already types every day.
Connect the systems
Availability and rates from your PMS or channel manager, the booking link to your own site, WhatsApp and email if wanted.
Test with real questions
We replay the last months of guest enquiries against the concierge and correct the knowledge base until the answers hold.
Go live with a hand-over rule
Anything outside the verified knowledge goes to your team with a summary, from the first day.
Monthly review
The report shows the most frequent questions, the hand-over rate and where an answer was missing, so the knowledge base grows from real use.
Frequently asked questions
Which AI model do you use?
Models by Anthropic (Claude) through the business API. The model can be changed without touching your knowledge base.
Do we need WhatsApp Business?
For the WhatsApp channel, yes: the WhatsApp Business Platform. We handle the set-up. Website and email work without it.
Can we use the concierge without a new website?
Yes. The chat window can be embedded into existing websites, and WhatsApp and email work independently of your site.
What happens when the concierge does not know an answer?
It says so and hands over. The guest gets a note that a person will take over, your team receives the conversation with a summary, and the question appears in the monthly report so the knowledge base can be extended. It never guesses.
How much work is it for our team?
One workshop of about two hours for the knowledge base, then corrections during the test phase. In operation the effort is reading the handed-over conversations, which is work your team does today anyway, only without having to answer the repetitive part.
Is guest data used to train the model?
No. Conversations run through the business API, which does not use the content for training, and we process only what the answer needs. Details are fixed in the data processing agreement we sign with you.
Does it work in other languages?
Yes. The knowledge base is kept in one language and the concierge answers in the language the guest writes in. Where a wording matters, for example house rules or cancellation terms, you can store the exact sentence per language.