AI concierge
A digital concierge that answers guest questions on your website, WhatsApp and email, around the clock and in the guest’s language. It only uses your house data, discloses that it is an AI and hands over to your team when unsure.
In short
An AI concierge answers recurring guest questions such as check-in times, parking, pets or free rooms automatically and in the guest’s language. HOHEIT sets it up to use only your approved knowledge base and your PMS, to disclose itself as AI under Article 50 of the EU AI Act, and to hand open cases to the front desk. Set-up starts at 5,000 euros.
Sie schreiben mit dem KI-Assistenten des Hauses. Bei Bedarf übernimmt unser Team.
Hallo, dürfen wir unseren Hund mitbringen?
Ja, Hunde sind in allen Zimmern im Erdgeschoss willkommen. Wir berechnen 15 € pro Nacht, Napf und Decke liegen bereit.
Ist vom 12. bis 15. März noch so ein Zimmer frei?
Ja, das Doppelzimmer Garten ist frei, 3 Nächte kosten 432 € inklusive Frühstück. Hier können Sie direkt buchen: ihr-haus.at/buchen
The questions your team answers every day
When can we check in? Is there parking? Can the dog come? Is a double room free on the second weekend in March? Every house knows this list. An AI concierge takes over exactly this part and leaves your team the conversations where a person makes the difference.
How the concierge works
Knowledge base from your data
House rules, arrival, amenities, surroundings. Collected once with you, edited by you later.
Live data from the PMS
Availability questions get real answers and a booking link to your website.
Website, WhatsApp and email
One knowledge base for every channel.
Hand-over to your team
Complaints, groups and anything without a verified answer go to the front desk with a summary.
Disclosed as AI
It introduces itself as an AI in every conversation, as Article 50 of the EU AI Act requires from 2 August 2026.
Log and report
You see every conversation and get the most frequent questions every month.
What it does not do
It does not invent answers, take payments, grant special conditions or give legal or medical advice. Restricting answers to your data greatly reduces the risk of wrong information; no AI can rule it out completely, which is why there is a test phase and a full log.
Frequently asked questions
Which AI model do you use?
Models by Anthropic (Claude) through the business API. The model can be changed without touching your knowledge base.
Do we need WhatsApp Business?
For the WhatsApp channel, yes: the WhatsApp Business Platform. We handle the set-up. Website and email work without it.
Can we use the concierge without a new website?
Yes. The chat window can be embedded into existing websites.
More detail is available in German: AI concierge (Deutsch)
Nächster Schritt
How much commission do you pay today?
Tell us about your house. You get an honest assessment and, after a first call, a concept with a fixed price.