What hosts ask us.

Start €149 a month, Pro €349 a month, both net. No set-up fee, the first 7 days are free, then cancel monthly. Book Pro until 31 March 2027 and pay €249 a month in the first year.

We read up to 12 publicly accessible pages, respect your robots.txt and change nothing. The page text goes to Claude from Anthropic, which builds the knowledge base. We store neither knowledge base nor conversation: both stay in your browser and are gone when you close the window.

Every fact in the knowledge base carries the page it came from and the sentence that backs it. If that sentence is not on the page word for word, the fact is marked for confirmation and the concierge says so to the guest. What is not in the knowledge base, it does not answer.

No. The concierge runs with one line of code on any existing website, whether WordPress, Wix, Jimdo or the builder of your tourism board. On a HOHEIT website it can also quote prices for the dates and prepare the booking.

The concierge meets the transparency duty of Art. 50: it introduces itself as an AI, the notice stays visible in the window, and every property gets its own transparency page. We sign a data processing agreement under Art. 28 GDPR with every customer.

Because the system does the set-up: it reads your website, proposes knowledge with sources, and you confirm. For most properties that takes under an hour. If you would rather have someone on screen with you, personal help by video costs €120 per hour; Pro includes one hour.

After 7 days the monthly fee starts on the payment method you stored. We remind you by email before. Cancel within the trial in the portal and you pay nothing; after that you cancel at the end of any month.

The language the guest writes in. You maintain the knowledge base in your language; the answer comes in German, English, Italian, Dutch or whatever the guest uses. The fixed greeting with the AI notice exists in German and English.

Complaints, groups of more than eight, health, legal matters and anything it is not sure about, the concierge hands over to you: by email, with the whole conversation and the contact details the guest gave. It tells the guest someone will be in touch.

No, and on purpose. It names free units and prices as the current state and leads to your booking engine. It never takes payment details. On a HOHEIT website it prepares the booking with the guest’s details.

In Start from the iCal calendar that every booking system and platform exports. In Pro it asks Smoobu or Lodgify directly for free units and the price for the dates. If a calendar cannot be read it says “unknown”, never “free”.

In Pro you connect your property’s WhatsApp Business number through Meta. The concierge answers only messages that guests send, introduces itself as an AI there too and uses the same knowledge as on the website. It never writes first.

The conversations belong to your property; we process them on your behalf. Conversations are deleted after the period you choose in the portal, 90 days by default. Enquiries stay like an email to you. After a subscription ends we delete everything 90 days later.

Claude from Anthropic through the business API, where content is not used for training. The concierge learns only what you approve, as an entry in your knowledge base, not as training of the model.

Yes, in the portal under settings, at the end of the current billing month. During the trial at once and at no cost.