Why not a tablet in the room
Tablets in rooms have been around for ten years. They need power, updates, Wi-Fi maintenance and someone to tidy them away after the guest. Guests are reluctant to touch a stranger’s device and already have their own in their hand. That is why the HOHEIT guest hub does not sit on a device but behind a QR code: on the room door, on the bedside table, in the confirmation email. It opens in the browser, no app.
What the hub shows
The essentials first
Wi-Fi with a copy button, check-out time, breakfast times, the house phone number.
House and room
heating, ventilation, safe, sauna, washing machine, recycling, depending on the house.
Arrival and departure
directions, parking, luggage, key or code, late arrival.
Surroundings today
weather, which lifts are open, events, restaurants with opening hours, maintained from a list you decide.
House rules and legal
quiet hours, smoking, pets, cancellation terms as a link.
Chat
in the same window the AI concierge answers everything that is not on the hub, and hands over to your team when it is unsure.
Languages
German, English, Italian, Dutch, Czech and more for your source markets, translated from one source.
How such a hub looks is shown by the demo of an invented house.
Onboarding: you talk, we write
The reason many guest folders stay empty is the filling in. Nobody has time for eighty fields. At HOHEIT it works differently: you talk for half an hour with us or with the assistant about your house, the way you would explain it to a new colleague. That produces the first draft of the hub and the knowledge base. You read it, cross things out, add. Whatever you change later, you change yourself in the editing system.
The hotel case: 30 rooms, two languages
| Item | Example value |
|---|---|
| Rooms | 30 |
| Printed folders per year (replacement, reprints) | 60 |
| Questions at the front desk per day about Wi-Fi, breakfast, sauna, parking | 15 |
| Of those, answered by the hub or chat in future | 10 |
| Minutes per question | 3 |
| Front desk time per year | about 180 hours |
The figures are example values. Count for a week and you will know your own.
The holiday rental case: four apartments, one folder
The folder in the apartment is usually three years old. The baker has closed, the lift runs differently, and the Wi-Fi note is missing. The digital hub lives from one place: what you change there, every guest sees immediately. The chat takes the evening calls off you, see also guest communication via WhatsApp.
What you need
A list of your rooms or apartments, the house information you give out verbally today, and photos if you have them. We supply the QR code as a print template.
When it is not worth it
- With one or two units, if you greet every guest in person anyway and a printed sheet is enough.
- If nobody can update it once a month; an outdated hub is worse than none.
Prices
Setup
from 1,900 euros, including onboarding conversation, first draft, translations and QR templates.
Operation
39 euros per month on top of the operations contract. Included in the house package with the AI concierge.
Add-ons
Arrival radar for 29 euros per month, Guest board as a visible object in the house.
Process
Onboarding conversation, 30 to 45 minutes.
Draft of the hub and knowledge base, you read it through.
Translations, QR codes, integration of the chat.
Test week with your team, then launch.
Frequently asked questions
Do guests need an app?
No. The hub opens in the phone’s browser after scanning the QR code. The link is also in the booking confirmation.
Can we change the content ourselves?
Yes, in the editing system of your website. Changes are visible immediately in all rooms and languages.
What about guests who do not scan the QR code?
The link comes with the message before arrival, by email or WhatsApp. Anyone who uses neither gets information at the front desk or from you, as before.
What data does the hub collect?
No personal data without reason. A page view is not linked to the guest. Only someone who writes in the chat leaves a conversation history, which is deleted after the retention period you set.
Can we use the hub without the AI concierge?
Yes. The chat is then missing; the hub itself works unchanged. The concierge can be added later.