What is on today, on one page
In most houses the day begins with gathering things: the arrivals list from the PMS, notes from the late shift, an email about an allergy, a slip of paper about the cot in room 12. The briefing at half past six is often a chat in the doorway.
The daily briefing puts this page together automatically. It reads the day’s bookings, the concierge conversations and your own notes, and writes a message that each team member has read in two minutes.
What is in the briefing
Arrivals
name, room or apartment, expected arrival time, number of guests, special requests from the booking.
Departures
room, check-out time, open items, late departures.
Occasions and notes
birthday, anniversary, returning guest, pet, allergy, cot.
From the night
questions the AI concierge handed over, with summary and status.
Weather and surroundings
warnings for the day, closed lifts or roads, if you use the arrival radar.
Housekeeping
cleaning order by departure time and arrival time, rooms with priority.
Your note
one free line that the duty manager leaves the evening before.
What a briefing reads like
“Tuesday, 14 January. 6 arrivals, 4 departures. Arrivals: Room 7 Novak family from 3 pm, two children, cot ordered. Room 12 Mr Lind, late arrival around 9 pm, wedding anniversary, sparkling wine promised. Room 3 Ms Egger, returning guest, vegan. From the night: Room 9 asks about a taxi at 5:30 am, not answered. Weather: level 2 snowfall warning until 6 pm. Clean first: rooms 7, 12, 3.”
The hotel case: 30 rooms, two shifts
| Item | Example value |
|---|---|
| Time for the morning round today | 25 minutes |
| Time with the briefing | 8 minutes |
| Days per year | 365 |
| Time per year | about 100 hours |
| Forgotten special requests per month today | 2 |
The figures are example values. The real benefit is the last row: the sparkling wine that does not get forgotten.
The holiday rental case: cleaning without shouting across the yard
For hosts the briefing is the message to the cleaner. It contains the day’s apartments with departure and arrival times and a note when a guest comes earlier. It is the little sibling of the cleaning plan, which shows the whole week.
What you need
The bookings from your PMS or channel manager via the integration, the mobile numbers or addresses of the team, and a time. The concierge is useful but not a requirement.
When it is not worth it
- In houses with one person who does everything and keeps the calendar in their head.
- If your PMS does not store special requests in a structured way and nobody enters them afterwards; the briefing then stays empty.
Prices
39 euros per month on top of the operations contract. Setup is included.
Process
Set recipients and time, map fields from the PMS.
One week of trial run alongside today’s morning round.
Launch. Every briefing stays stored in the log.
Frequently asked questions
Does an AI write the briefing?
The data comes directly from bookings and logs. A language model summarises it into readable sentences and is bound to that data. Every briefing is marked as automatically generated.
Can different teams get different briefings?
Yes. Front desk, housekeeping and kitchen can each receive only their own sections, for example the kitchen only allergies and breakfast numbers.
What about guest data in WhatsApp?
The briefing contains only what the team needs for the day, no contact details. On request it is sent by email only or in a protected area. You set the channel.
Does it work with our PMS?
With all systems we integrate, such as Apaleo, Mews, Smoobu, Lodgify or Beds24. Which fields are available depends on the system.