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Keyless check-in

A separate door code for every booking, valid from check-in time, expired at check-out. It reaches the guest at the right time once the registration form is complete. No key safe with the code from 2021.

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Electronic door lock on a cylinder on the inside of a wooden door

In short

With keyless check-in the guest opens the apartment door with a numeric code or an app instead of a key. HOHEIT connects your Nuki locks, or a comparable smart lock with an open interface, to the booking: for each stay a code is created that is valid only in the booked period and is sent automatically as soon as the registration form is in. You buy the locks from the manufacturer, we set up the connection. Setup from 1,200 euros, 29 euros per month.

For hotels

For aparthotels and annexes without a front desk: late arrivals get the code, and the front desk sees in the morning who has checked in. No key cabinet, no lost cards.

For hosts with holiday rentals

You no longer drive out for the handover, and the key safe with the code that a hundred guests know disappears. Every guest has their own code, and after departure it is void.

The key safe is not a solution

The key safe next to the door has had the same code for years, and every guest who has ever stayed knows it. The key inside goes missing, the handover happens anyway when the guest cannot find it, and nobody knows who was in the apartment when.

An electronic lock with one code per booking solves all three problems. Nuki makes locks that are fitted onto the existing cylinder, a keypad for entering the code and a documented interface; comparable smart locks with an open interface work in the same way. Through the interface HOHEIT creates the codes from your bookings.

What the process looks like

  1. Booking

    arrives through your channel manager, see integration.

  2. Registration form

    is filled in by the guest before arrival, see guest registration and tourist tax.

  3. Code

    is created on the day of arrival, valid from your check-in time until check-out time on the day of departure.

  4. Sending

    by WhatsApp or email with directions, keypad instructions and an emergency number.

  5. Log

    you see when the code was first used, that is, when the guest arrived.

  6. Cleaning

    has its own code with a time window, which expires after the cleaning day, see cleaning plan.

The holiday rental case: six units

ItemExample value
Handovers per year180
Time per handover including the drive45 minutes
Time per year135 hours
Lock with keypad per apartment, one-offa few hundred euros, depending on model
Duplicate keys cut per year today3

Example values. Current lock prices come from the manufacturer.

The aparthotel case: 24 units

For houses without a night reception, the code is the way to allow arrivals after 6 pm without improvised solutions. The front desk sees in the daily briefing who arrived during the night.

Security and outages

  • Code per booking

    a code is valid only for its period. After departure it is void without anyone having to do anything.

  • Second route

    for a power cut, flat battery or user error there is an emergency code in the safe and a phone number. Both are tested in the trial week.

  • Battery

    the lock reports its level, and you get a message before it gets tight.

  • Privacy

    the log shows times, not movement profiles. How long it is kept, you decide.

Statements about the security of the locks themselves come from the manufacturer; we refer to their current documentation.

What you need

A Nuki Smart Lock with bridge, or a model with built-in Wi-Fi, per apartment, a keypad per door, Wi-Fi at the door and a Nuki account. The cylinder usually stays; the lock is fitted on the inside. If you prefer another smart lock, we check its interface in the first conversation.

When it is not worth it

  • With doors without a suitable cylinder or in listed buildings with old locks; we clarify that beforehand with photos.
  • If you see the personal handover as part of the experience and have the time for it.

Prices

  • Setup

    from 1,200 euros for up to six doors, including connection, templates and trial week. Each additional door 120 euros.

  • Operation

    29 euros per month on top of the operations contract.

  • Hardware

    buy directly from the manufacturer or from specialist retailers.

Process

  1. Photos of the doors and cylinders, check of suitability.

  2. Fit the locks, connect the Nuki account.

  3. Set up time windows, templates and the emergency route.

  4. Trial week with one apartment, then all.

Frequently asked questions

Why Nuki and not another system?

Nuki is widely used in Europe, is fitted onto the existing cylinder and has a documented interface. Other smart locks with an open interface we check on request.

What happens if the guest forgets the code?

It is in the message and in the digital guest hub. There is also the house phone number, through which a new code can be created.

Does it work without internet in the apartment?

The keypad also opens with the stored code without internet. To create new codes the lock needs a connection, which is why Wi-Fi at the door is a requirement.

Can the cleaner have their own code?

Yes, with its own time window on the cleaning day. The code does not work while guests are in the apartment.

Is this agreed with the insurance?

You should clarify this with your home or property insurer. Some require certain lock classes. Nuki provides documents for this.

Next step

How much commission do you pay today?

Tell us about your house. You get an honest assessment and, after a first call, a concept with a fixed price.

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